Privacy Policy – Man and Van Putney

1. Our Contact Details

Company Name: Man and Van Putney
Address: 481 Tildesley Road, London, SW15 3BE
Phone: 020 4615 1351
Email: info@manandvanputney.co.uk

2. What Personal Information We Collect

We may collect and process the following information:

• Name(s)
• Collection and delivery addresses
• Phone number
• Email address
• Website usage data (analytics)
• Personal identifiers and contact details

3. How We Collect Your Information

We collect personal information in the following ways:

Directly from you:

• When you request a quote
• When you book our services
• When you contact us via phone, email, or website

Indirectly:

• From third-party lead providers to help us generate bookings

4. How We Use Your Information

We use your information to:

• Provide quotes and manage bookings
• Deliver the services you have requested
• Process payments
• Communicate with you regarding your booking
• Improve our services and customer experience

We may also share your data with:

• Employees and contractors carrying out your move
• Payment providers to process transactions
• Insurance companies and professional advisers
• IT providers, website developers, and phone system providers
• Review platforms (e.g., Trustpilot) to monitor service quality

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on:

• Your consent
• Contractual necessity (to provide the services you requested)
• Legitimate interests (to improve our services and operations)

You can withdraw your consent at any time by contacting us.

6. Call Recording

We may record incoming and outgoing calls for:

• Staff training
• Quality monitoring
• Resolving disputes or complaints
• Improving our booking process
• Preventing fraud

You will be notified before the call is recorded.

• Call recordings are stored securely for up to 6 months
• If you prefer not to be recorded, please contact us via email

7. How We Store Your Information

• Your data is stored securely using appropriate technical measures
• We keep your data while you are an active customer
• After our services are completed, we retain your data for up to 7 years for legal and tax purposes
• After this period, your data is securely deleted

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing of your data
• Object to processing
• Request transfer of your data (data portability)

You will not be charged for exercising your rights.
We aim to respond within one week.

To make a request, please contact us at:
📧 info@manandvanputney.co.uk
📞 020 4615 1351

9. How to Make a Complaint

If you are unhappy with how we use your data, please contact us first so we can resolve the issue.

You also have the right to complain to the:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
📞 0303 123 1113
🌐 https://www.ico.org.uk