Man and Van Putney – Terms & Conditions

1. Definitions

• “We”, “Us”, “Our” refer to Man and Van Putney

• “You”, “Your” refer to the customer

By booking our services, you agree to these Terms & Conditions.

2. Pricing & Charges

• Quotes do not include extra costs such as tolls, congestion charges, parking fees, ferry costs, or taxes unless stated.

• Prices may change if details provided during booking are incorrect.

Additional charges may apply for:

• Incorrect floor level or no lift access

• Underestimated volume of goods

• Extra helpers required

• Additional hours needed

• Longer distance than quoted

• Difficult access (stairs, narrow roads, no parking, etc.)

• Parking fines, permits, or restrictions

• Delays outside our control (traffic, weather, etc.)

3. Services Not Included

Unless agreed in writing, we do NOT:

• Dismantle or reassemble big of furniture, e.g., wardrobes, pianos, or any big, complex piece of furniture. 

• Disconnect or reconnect appliances

• Remove fitted flooring or carpets

• Move items from unsafe or poorly accessible lofts

• Transport prohibited items (see Section 6)

4. Our Responsibility

• We aim to deliver your goods safely from collection to delivery.

• Goods are insured up to £10,000 (see insurance terms below).

• We are not liable for the first £250 of any claim.

• We are only fully responsible if:

  • We packed the goods, and

  • Damage is caused by our negligence

5. Your Responsibilities

You must:

• Provide accurate details about your move

• Be present (or have a representative) at collection and delivery

• Declare the value of your goods

• Arrange parking permits if required

• Ensure access for our vehicle (height/width restrictions)

• Pack and secure fragile or electronic items properly

• Empty and defrost fridges/freezers

• Keep valuables (cash, jewelry, and documents) with you

Failure to meet these responsibilities may result in extra charges or no liability from us.

6. Prohibited Items

We do NOT transport:

• Hazardous materials (gas, fuel, explosives, chemicals)

• Illegal or stolen goods

• Cash, jewellery, valuables

• Perishable goods

• Plants or pest-attracting items

• Animals or pets

• Firearms or weapons

If such items are included without notice, we accept no liability.

7. Payment Terms

• We do not require a deposit to confirm your booking.

• In most cases, payment is made after the job is completed, once all goods have been delivered.

• However, we reserve the right to request full payment before unloading the goods, depending on the circumstances of the job.

Non-Payment

• If payment is not made as agreed:

  • We may refuse to unload the goods until payment is received

  • We may place the goods into secure storage at your cost for up to 28 days

  • Any storage, transport, and handling costs will be added to your final bill

• If payment is still not received after 28 days:

  • We reserve the right to dispose of or sell the goods to recover the debt

  • The outstanding balance may be passed to a debt recovery agency

8. Damage to Property

• We only cover damage caused by our negligence

• Compensation is limited to repair of the affected area only

• Maximum liability: £250 per property

• We may refuse to move items if there is a risk of damage

9. Insurance

• Goods are insured up to £10,000 only if:

  • You provide a full inventory list with values

  • We handle packing (where applicable)

• The first £250 of any claim is not covered

• Additional insurance is your responsibility if needed

10. Claims & Damages

• Any damage must be reported immediately before our team leaves

• No claims are accepted after the job is completed and staff have left

11. Delays

• We are not responsible for delays caused by:

  • Traffic

  • Weather

  • Accidents

  • Other events beyond our control

Arrival times are estimates only.

12. Cancellations

• Free cancellation up to 48 hours before booking

• Within 48 hours: 30% cancellation fee applies.

13. Parking

• You must arrange legal parking for our vehicle

• Any parking fines will be your responsibility

• If no parking is available, the job may be delayed or cancelled

• A £80 deposit may be required for potential fines

14. Congestion Charges

• £18 for Congestion Charge Zone

• Other tolls or charges may apply

15. Subcontracting

We may use subcontractors, but these Terms & Conditions will still apply.

16. Staff Conduct

• Abuse or threatening behaviour will not be tolerated

• If our staff leave due to abuse, full payment is still required

17. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.

Important Note

By booking our service, you confirm that:

• You agree to these Terms & Conditions

• You are authorised to move the goods